Refund policy

Due to the nature of our products as FDA-approved, hygiene-related medical equipment, we are unable to accept returns or exchanges once an item has left our facility and been shipped. This policy ensures the safety, cleanliness, and integrity of all units provided to our customers.

We stand by the quality and performance of our products. In the unlikely event that you receive a unit that is defective, damaged, or incorrect, please contact us immediately upon receipt so we can evaluate the issue and make it right.

To start a claim, please email us at support@ceilinglift.net with your order number, proof of purchase, a detailed description of the issue, and photos if applicable. Our team will review your submission and, if approved, provide next steps for a replacement or refund.

Please note:

• Unauthorized returns or items sent back without prior approval will not be accepted.
• Once shipped, items are considered final sale unless deemed defective.
• For health and safety reasons, we cannot accept returns on any used or opened items.
• Exchanges or replacements can only be approved by the manufacturer at their discretion after inspection and confirmation that the item is defective.
• All warranty coverage and replacement decisions are determined solely by the manufacturer.
• Return shipping costs are the responsibility of the purchaser, including the cost to send the product to the manufacturer for evaluation and, if approved, any costs associated with shipping a replacement item back to the customer.

We appreciate your understanding and cooperation as we maintain the highest standards of compliance, product safety, and customer satisfaction.